In addition to what some other SERIALSTers have replied, there is another step that hasn’t been mentioned. In cases where the provider is new to the library,
you may need to sign and return a license agreement before activation. As with access provision, you may or may not be directly notified that you need to do this. When in doubt, ask your subscription agent for help. They are great resources and you should
not hesitate to contact your agent.
Luckily (?) we are not adding many new resources, so we aren’t spending too much time checking on access, but a reminder system is a must. Why is it so hard
for publishers to let us know we have access to their products? Our users won’t use your materials unless we let them know we have access.
Thank you,
Susan Davis
Acquisitions Librarian for Continuing Resources
University at Buffalo (SUNY)
134 Lockwood Library
Buffalo, NY 14260-2210
716-645-2784
716-645-5955 fax
unlsdb@buffalo.edu
http://libweb.lib.buffalo.edu/staff/index.asp?ID=124
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu]
On Behalf Of Jessica Harris
Sent: Monday, May 19, 2014 3:25 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Process for activating new serials
Hello, All,
I have a question regarding other libraries’ procedures for subscribing to new e-journals. If you’re working with an agent (we’re working with EBSCO), at what point do you contact
the publisher to request access to the journal? I understand that most publishers won’t connect you until payment is received. However, I’m finding that even once payment has been processed, the publishers often don’t contact us to let us know that we’re connected
(or that they need our IP ranges, signed license, etc.). Because of this, I’ve been adding every new e-journal acquisition to a calendar to alert myself to follow up in one month’s time. Often, when I check to see if we have access after a month, we still
do not. I then follow up directly with the publisher to see what we need to do. As you can imagine, this can be very time consuming. What do you do when you acquire new e-journals? Do you contact the publisher right away to get the ball rolling & trust that
they’ll follow through until it’s connected? Is there a better way to go about this? Thank you in advance for any help you can give here!
Jessica Harris
Electronic Resources Librarian
University Library
Santa Clara University
500 El Camino Real
Santa Clara, CA 95053
408-554-5356
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