Hello, All,

I have a question regarding other libraries’ procedures for subscribing to new e-journals.  If you’re working with an agent (we’re working with EBSCO), at what point do you contact the publisher to request access to the journal? I understand that most publishers won’t connect you until payment is received. However, I’m finding that even once payment has been processed, the publishers often don’t contact us to let us know that we’re connected (or that they need our IP ranges, signed license, etc.).  Because of this, I’ve been adding every new e-journal acquisition to a calendar to alert myself to follow up in one month’s time. Often, when I check to see if we have access after a month, we still do not. I then follow up directly with the publisher to see what we need to do. As you can imagine, this can be very time consuming. What do you do when you acquire new e-journals? Do you contact the publisher right away to get the ball rolling & trust that they’ll follow through until it’s connected? Is there a better way to go about this? Thank you in advance for any help you can give here!