Dear colleagues,

 

We are conducting research on how libraries manage electronic resource troubleshooting tasks and ask for your participation by taking a short online survey. This survey will ask a number of questions about electronic resources troubleshooting techniques, tools, and training in order to know what libraries are currently doing on this topic.  It is intended for library staff who have electronic resources troubleshooting within their responsibility, whether it is helping patrons on the reference desk or addressing access issues directly with vendors.

 

We anticipate that your participation in this survey presents no greater risk than everyday use of the Internet.  Participation is voluntary and is neither expected nor required. You may skip any questions you choose.  We anticipate this survey will take 15-25 minutes to complete. The survey will be closed on Tuesday, November 5, 2013.

 

Thank you in advance for your participation. If you have questions, please contact:

 

·         Buddy Pennington, Director of Collections and Access Management, University of Missouri - Kansas City (penningtonb@umkc.edu)

·         Adam Chandler, Electronic Resources User Experience Librarian, Cornell University Library (malc28@cornell.edu)

·         Liisa Mobley, E-Resources Coordinator, Cornell University Library (mlsk24@cornell.edu)

·         Angela Rathmel, Electronic Resources Librarian, University of Kansas (aroads@ku.edu)

 

Survey link:

https://cornell.qualtrics.com/SE/?SID=SV_4INzCzPD4UCH5Ln

 

 

Buddy Pennington

Director of Collections and Access Management

University of Missouri--Kansas City

308 Miller Nichols Library

800 East 51st St.

Kansas City, MO 64110-2499

penningtonb@umkc.edu

816-235-1548

816-333-5584 (fax)

 

 

UMKC Libraries: Where great minds meet!