Has anyone developed a successful strategy for receiving help from Elsevier?
Our account rep doesn’t return calls, customer service promises to call back within a few hours and they don’t, and forget email – they’ll respond within one or two business days.
Meanwhile, we have no access to their Freedom Collection, for which we have paid handsomely.
Thoughts??
Mary
Mary Williams (mwill108@uthsc.edu)
Serials Librarian
Room 250
Library and Biocommunications Center
University of Tennessee Health Science Center
877 Madison Avenue, Room 250
Memphis, TN 38163
Phone: (901) 448-5154
FAX: (901) 448-5402
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