I bet if you tell them you're going to cancel because you are not getting access and want your money back someone will call you...
Mina Davenport, Librarian
Childrens Hospital
Health Sciences Library
747 52nd Street
Oakland CA 94609 USA
(510) 428-3448 (p)
(510) 601-3963 (f)
mdavenport@mail.cho.org
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>>> "Williams, Mary" <mwill108@UTHSC.EDU> 7/10/2013 8:38 AM >>>
Has anyone developed a successful strategy for receiving help from Elsevier?
Our account rep doesn’t return calls, customer service promises to call back within a few hours and they don’t, and forget email – they’ll respond within one or two business days.
Meanwhile, we have no access to their Freedom Collection, for which we have paid handsomely.
Thoughts??
Mary
Mary Williams (mwill108@uthsc.edu)
Serials Librarian
Room 250
Library and Biocommunications Center
University of Tennessee Health Science Center
877 Madison Avenue, Room 250
Memphis, TN 38163
Phone: (901) 448-5154
FAX: (901) 448-5402
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