Dear Ken,

Thank you for your inquiry. Springer is aware of this situation and working to resolve this in the near future. Do note that until 31 March 2013, the content is accessible via the old platform. I will inform you once this content is made available on link.springer.com. 

Kind regards,

Angela Timmerman
Director Library Marketing and Account Development EMEA 


On 12 feb. 2013, at 18:20, "Ken Siegert" <ken.siegert@FANDM.EDU> wrote:

Hello,

I just wanted to see if anyone else has had problems accessing the Psychonomic Society journals on the new Springer platform. There is a note at the top of the Psychonomic Society page, indicating that there are problems when accessing "content from anywhere other than a subscribing institution." This isn't the case for me, since I'm on campus...

Just some history.

We have had active subscriptions to the Psychonomic Society titles for many years. In 2009 (?), we switched to online only. At the time, the Psychonomic Society titles had been hosted on their own site. All issues that are older than 1 year, are freely available. 

Beginning in early 2011, the Psychonomic Society moved their publishing to Springer (to get more exposure, etc). As part of their agreement with Springer, issues older than 1 year were to continue being freely available. 

Unfortunately, this didn't happen. I had to get the Psychonomic Society Executive Director involved, and finally after several months, we had the access to which we were entitled.

And then, Springer changed their platform in the Fall 2012... and we lost access to all free content. I contacted the Psychonomic Society to make them aware that there might be problems, and then started contacting Springer. Our holdings opened up on 3 of the titles, but not of 2 of them (for these two, the content was not accessible prior to 1997). The 6th title only started in 2001, and so has never been a problem for us.

I was told by Springer that they would look into it, and they would get it fixed. Then Springer said that it wouldn't be easy to make these titles open from 1 year ago. And then I was told that someone would contact me (never heard from the person). And now today, I find that we have lost access to all backfile content prior to 1997. 

Has anyone else had this problem? Why is it so difficult for a very large corporation such as Springer to do something that appears so simple - open up content for 5 titles. 

Thanks,

Ken

--

Ken Siegert
Acquisitions Assistant
Electronic Resources & Periodicals / U.S. Documents

Shadek-Fackenthal Library
Franklin & Marshall College
P.O. Box 3003
Lancaster, PA  17604-3003

ken.siegert@fandm.edu

Phone -     (717) 291-4219
Fax -     (717) 291-4160

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