If a vendor intentionally sold you a product that was not ordered, it would be hard to get your money back.  I agree with Susan, it's a scam.   You have no obligation to pay for anything that you did not order, and better to have your order request in writing.

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From: "Susan J Wishnetsky" <pasiphae@NORTHWESTERN.EDU>
To: SERIALST@LIST.UVM.EDU
Sent: Tuesday, September 4, 2012 12:02:57 PM
Subject: Re: [SERIALST] Money back?

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Mykie Howard
Sent: Tuesday, September 04, 2012 10:38 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Money back?

 

Has anyone ever had a vendor sell you a product you don’t need?  If so, what did you do about it?  Did you ask for money back?

 

You mean like those scoundrels with the directories?  Who make a point of speaking to staff who are NOT responsible for ordering (sometimes desk clerks, or sometimes administrators, who can be equally clueless) and implying that the product is already on order, ask them merely to “confirm address information,” and interpret that confirmation as acceptance of the product?

 

If so, you’re better off refusing to pay for it.  If you’ve paid, good luck getting your money back.  (If you haven’t already done so, warn your entire staff about this scam, and tell them to watch out if they’re asked to “confirm the library’s address”!)

 

Vendors might have a return policy, with a time limit, if you’ve actually made a mistake or are dissatisfied with the content, but that’d be up to the vendor.  My assumption would be, if we asked for it and got it, we’re probably stuck with it.  SW

 

Susan Wishnetsky

Assistant Collections Librarian

Galter Health Sciences Library

Feinberg School of Medicine, Northwestern University

303 East Chicago Avenue

Chicago, Illinois  60611

Phone: 312-503-9351  | FAX 312-503-2678

E-mail: pasiphae@northwestern.edu

 

 

Thanks,

Mykie

 

~~~~~~~~~~~~~~~~~~~~~~~~

Mykie Howard

Serials Librarian

Morehead State University

Camden-Carroll Library

150 University Blvd.

Morehead, KY  40351

 

my.howard@moreheadstate.edu

ph:606-783-5116

fax:606-783-5037

 

 

 

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