Hi, Greg,

I get phone calls and emails from Accucoms fairly regularly and have learned to ignore them.  I’m never sure if a publisher has actually hired them to check up on whether I’ve renewed certain titles or not, but I don’t bother to reply—my journal account managers and my subscription agent are the people I need to spend time conversing with when it comes to renewals.

Best,

Joanne

I received the following email after a phone call wanting me to answer questions about a title. Does Accucoms really do this kind of survey for Wiley-Blackwell? Or should I ignore this?

We have renewed the title in question regularly at the beginning of each year, so I don’t understand why they think we cancelled it in 2011.

Thank you,

Greg

Greg Rosauer

Weekend/Periodicals Supervisor

Berntsen Library

Northwestern College

3003 Snelling Ave. N.

Saint Paul, MN 55113

Office: 651-628-3358

Mobile: 651-955-8842

Fax: 651-631-5598

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Above all, thank you for your time earlier today.

As agreed I hereby send you the query from Wiley-Blackwell regarding your subscription to:

Journal of Counseling & Development

ISSN:   0748-9633

According to Wiley-Blackwell records this subscription has not been renewed after 2011.

Could you confirm if the subscription indeed has been cancelled?

If you already renewed, we would appreciate your feedback to the following questions:

-        Was the subscription renewed in the online, print and online or print version?

-        Was the subscription renewed via an agent? (if yes, via which agent?)

-        What was the payment date?

-        What was the method of payment?

-        What is your order reference number?

If renewal is pending could you indicate when you intend to renew? Is the decision to renew/cancel made by the library or the faculty? Please let us know if we can be of assistance by sending price information or an invoice.

If you do not plan to reorder the journal, we would like to know what the main reason is for the cancellation. Have you been able to measure the usage? Did your subject focus change?

Wiley-Blackwell publishes the online content on Wiley Online Library.

Journal Information: http://onlinelibrary.wiley.com/

Thank you very much for your time.

Kind Regards,

On behalf of Wiley-Blackwell

Jonathan Masey

ACCUCOMS

Accurate Communications for Publishers

Schipholweg 101b

2316 XC Leiden

The Netherlands

Tel: +31 71 5247630

Fax: +31 71 5280628

Email: jonathan@accucoms.com

Web address: www.accucoms.com

Facebook: www.facebook.com/accucoms

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