Hi Anor,

Have you deleted the check-in component, and cleared or unmarked any problems? These two can stop a “complete” action. Another thing to consider is zeroing out the amount before completing since that cannot be changed after completing.

Best

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Alia-Anor Akaeze
Sent: Tuesday, January 24, 2012 9:40 AM
To: SERIALST@LIST.UVM.EDU
Subject: How to "Complete" a rogue PO in Received Partial status

I’m not sure if this is a general Voyager problem/glitch or an issue with serials check-in, so I apologize for the cross-posting and potential duplication.

We are using Voyager 7.2.5.

We cannot change the status of an old Continuation PO (with line items from FY2003 and FY2005) from “Received Partial” to “Complete” status. There are 2 line items in the PO and both statuses are reading “Received Complete.” There are 3 attached invoices that we changed from “Approved” to “Complete” status. The PO, however, still reads “Received Partial,” even after saving/closing. We tried to edit the Detailed Line Item “Receive/Mark” status, but the tab is gray so we do not have access.

Any assistance or insight is greatly appreciated.

Thanks!

Anor

Alia-Anor Akaeze

Acquisitions Coordinator

=====================

University of Massachusetts Boston

Joseph P. Healey Library

100 Morrissey Boulevard (HL-04-029)

Boston, MA 02125-3300

Email: library.acquisitions@umb.edu

Phone: 617-287-5947

FAX: 617-287-5955

Web: www.lib.umb.edu

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