Since there are still access problems perhaps the company would care to send a response to the still again. We have changed a number of titles to Internet only orders for 2012b -- so the continued access problems are very disturbing.
Diane Paldan
Serials/Preservation
Wayne State University Libraries
Detroit, Michigan 48202
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Nga Ong
Sent: Thursday, January 19, 2012 3:55 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] De Gruyter emails??
Hi,
It's been three weeks since the migration and we continue to experience access problems. Does everyone else have the same problem or is it just us?
--
Nga Ong
Electronic Resources Specialist
University of California, Berkeley Library
Technical Services Dept.
250 Moffitt Library MC 6000
Berkeley, CA 94720
phone: 510-643-8420
fax: 510-642-6451
email: nong@library.berkeley.edu
On 1/6/2012 3:41 PM, Mina Davenport wrote:
Jenny, I just tried it a little while ago, and from my perspective they have NOT solved much of anything...
Mina Davenport, Librarian
Childrens Hospital
Health Sciences Library
747 52nd Street
Oakland CA 94609 USA
(510) 428-3448 (p)
(510) 601-3963 (f)
mdavenport@mail.cho.org
CONFIDENTIALITY NOTICE: This electronic message (and any attachments) is intended to be for the use only of the named recipient, and may contain information that is confidential or privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the contents of this message is strictly prohibited. If you have received this message in error or are not the named recipient, please notify us immediately by contacting the sender at the electronic mail address noted above, and delete and destroy all copies of this message (and any attachments). Thank you.
>>> Jenny Lockwood <jelockwo@LIB.NMSU.EDU> 1/5/2012 3:37 PM >>>
Thank you Steve for the update and all those who checked their access.
Sincerely
Jenny
On 1/5/2012 12:28 PM, Steve Fallon wrote:
Hi,
I do apologize for these inconveniences. Below was sent from our customer service in Germany regarding access issues:
New Platform
The platform launch was unfortunately accompanied by some technical problems, we have already been able to solve many of them.
Redirects from the old to the new platform and DOI links are reliable. More information on the redirects (as well as other topics) can be found in the FAQs (http://www.degruyter.com/page/286).
Institution IPs were transferred, so you should be authenticated and your institution should be identified on the platform. Should this not be the case then please send an email including your current IPs to service@degruyter.com and we will match and update accordingly or identify another cause for this.
Sometimes an error page stating ‘An error has occurred in the application. Please contact support. Thank you for your patience and understanding.’ appears. This does not mean that the content or the page itself is not available, but a bug in the platform while loading a page. We are working to fix this as soon as possible. Please be informed that the ‘Institutional Administration’ section on the new platform is not yet in place. It will be available End of January 2012 and we will inform all previous administrators about the details.
On Friday January 6th a new release of the platform will be pushed live, correcting many problems, and there will be ongoing process of upgrading and enhancing the platform. For all problems concerning access please send an email to service@degruyter.com and we will try to answer as quickly as possible.
Email Technical Issues
If you are receiving a bounced e-mail, please forward it to our IT technician, Cody Anderson at cody.anderson@evenerable.com . The bounced e-mails will have the diagnostic information we need to make the proper corrections. Cody is working with our IT colleagues in Berlin to get these communication issues resolved. In the meantime, you can always contact me (contact information below) or Daniela Somary in Sales Support at 857-284-7073 x103 or Daniela.Somary@degruyter.com.
Again, I apologize for any inconvenience. We are working diligently to correct these technical issues in a timely manner.
Best regards,Steve
Steve Fallon
Sales Director
Americas
DE GRUYTER
121 High Street, Third Floor
Boston, MA 02110
USA
T (857) 284-7073 x108
F (857) 284-7358
M (646) 492-1346
steve.fallon@degruyter.com<mailto:steve.fallon@degruyter.com>
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Jenny Lockwood
Sent: Thursday, January 05, 2012 2:02 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] De Gruyter emails??Hi,
I was able to send an email but no response yet. Is anyone able to access their de Gruyter content yet? Our institution is recognized, but I get an error when I try to read our journal content.
Thanks
Jenny Lockwood
On 1/3/2012 2:43 PM, Mina Davenport wrote:I'm having trouble finding the web site...
Mina Davenport, Librarian
Childrens Hospital
Health Sciences Library
747 52nd Street
Oakland CA 94609 USA
(510) 428-3448 (p)
(510) 601-3963 (f)
mdavenport@mail.cho.orgCONFIDENTIALITY NOTICE: This electronic message (and any attachments) is intended to be for the use only of the named recipient, and may contain information that is confidential or privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the contents of this message is strictly prohibited. If you have received this message in error or are not the named recipient, please notify us immediately by contacting the sender at the electronic mail address noted above, and delete and destroy all copies of this message (and any attachments). Thank you.
>>> "Pennington, Buddy D." <penningtonb@UMKC.EDU> 1/3/2012 12:40 PM >>>Hi all,
We have recently tried to email De Gruyter, and have learned that the University of Missouri system blocks these emails as they have De Gruyter on some sort of email blacklist. Have others out there experienced this?
Buddy Pennington
Director of Collections and Access Management
University of Missouri - Kansas City
304 Miller Nichols Library
800 East 51st Street
Kansas City, MO 64110
816-235-1548
816-333-5584 (fax)
UMKC Libraries: Discovery. Knowledge. Empowerment.
--
Jenny Lockwood
Acquisitions/Electronic Resources
New Mexico State University Library
PO Box 30006 Dept 3475
Las Cruces, New Mexico 88003
575-646-3104
--
Nga Ong
Electronic Resources Specialist
University of California, Berkeley Library
Technical Services Dept.
250 Moffitt Library MC 6000
Berkeley, CA 94720
phone: 510-643-8420
fax: 510-642-6451
email: nong@library.berkeley.edu