We encountered this problem with APA PsycArticles being dropped with no notation in the "View Changes" section of the Client Center.  After discussing the issue with support, it was determined that it happened due to work that the data team had done on the knowledge base.  Several APA PsycArticles databases were removed due to the fact that "The American Psychological Association (APA) is not providing the front- and back-file versions of PsycArticles."

The problem is that if you happened to have had one of those deleted databases selected, your selections do not automatically move to the enabled database. Apparently, this is a known problem and there is an enhancement request in to correct it.

Chris

Christine Blackman
Catalog Librarian
Williams College Libraries
413-597-4403


On 10/18/2011 2:20 PM, Schaffer, Marysue wrote:

We have been using Serials Solutions for our electronic journals and books for about a year now.  Recently a significant number of subscribed titles have been dropped without warning from our Serials Solutions databases and we are trying to trace the true source of the problem.  We suspect that the publishers are not providing complete information to Serials Solutions, and when Serials Solutions updates those packages these titles are simply removed from their site.  We have no way to discover the loss until our patrons voice their complaints.  Specifically, in the past two days this issue has occurred with Informa Healthcare (31 titles, all preceding current journal titles but where we have continued access to the former title) and with MD Consult Expanded Clinics Series (where 39 titles, active and inactive, just disappeared from the original 65 tracked titles).  This is a very serious situation  and defeats the purpose of relying on Serials Solutions for our electronic resource functions.

 

Surely we are not the only library experiencing these difficulties.  If anyone else has noticed similar problems, would you please contact me off-list?

 

Thanks,

Marysue

 

Marysue J. Schaffer

Associate Director, Collection Management

Bernard Becker Medical Library

Washington University in St. Louis School of Medicine

660 S. Euclid Ave., St. Louis MO 63110

(314) 362-0997

fax (314) 454-6606

schaffem@wusm.wustl.edu

 


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