Ed,

I would contact them again and cc your account manager.

We've had a few support issues in the past month that I needed to pull our account manager into (thanks Leslie!). Things seem to get rolling when you do this.

In any case, it took about a week or two when we had Google Scholar configured with LinkSource, but that was about 3 years ago.

Beth

Beth M. Johns, MLIS
Electronic Resources & Reference Librarian
Melvin J. Zahnow Library
Saginaw Valley State University
989-964-2158
bmjohns@svsu.edu
Facebook: Beth Johns
Twitter: Beth_M_Johns

From: "Edward Keane" <Edward.Keane@LIU.EDU>
To: SERIALST@LIST.UVM.EDU
Sent: Wednesday, October 5, 2011 1:03:33 PM
Subject: [SERIALST] EBSCO Link Source and Google Scholar

Hi everyone,

I am wondering if anyone has had the experience of waiting an an undue amount of time for Google Scholar to be configured to work with LinkSource?

My recollection from several years ago is that it took about a week or two for Serials Solutions to configure Google Scholar to work with their product.

I have no other complaints about LinkSource, so far it seems to do what it's supposed to and is relatively easy to work with, but our institution notified EBSCO in August that we wanted Google Scholar to work with LinkSource and in my opinion it shouldn't take more than a month for this to get done. But perhaps I am being unreasonable or my memory isn't serving me well regarding our Serials Solutions experience.

Can anyone involved with the purchase ofLinkSource share their experiences regarding this issue.

Thanks, Ed

Edward Keane
Reference/Instruction
Electronic Resources Librarian
Long Island University
Brooklyn Campus
ekeane@liu.edu