Folks, I cannot begin to relay all the details of the massive
foul-up that this transition has been for us. My associate spends two to three
hours a day just trying to get this straightened out and she’s been at over a
week. She’s been most successful with email, but once she got a reply with a telephone
number she has been on the phone with a rep.
Never mind articles being out of order, we have whole titles
that do not appear. At first, T&G had us lumped with UT Knoxville and
their administrator deleted our IP addresses. When we got them reinstated,
they had lumped us with a Chinese university. At present we are in limbo, some
titles show up, but most do not. We’ve put a notice out to the campus and I guess
it’s a good thing this is happening now and not in the fall. Let’s hope it
gets resolved by then.
Mary
From: SERIALST: Serials in Libraries Discussion
Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Ken Siegert
Sent: Thursday, July 14, 2011 2:52 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] new Taylor & Francis platform
I haven't tried all of our titles,
either. I wasn't worried about anything, because the re-directs were
working. Then we had a professor complain today.
For 2,3,4, try Synthetic Communications (good
example is volume 31) and Cognitive
Neuropsychology (this title isn't as bad, but try volume 26).
Synthetic Communications also has many other volumes where issues are not
in order.
Their message about being closed
hadn't been updated when I called the 2nd time, but I was able to finally reach
someone (she said that they had to evacuate the building earlier).
She said that the "full
text" green box is only set to show on the article level, but she'd pass
my concern onto developers. I also mentioned that the new website is a
bit sluggish (much like the old InformaWorld).
--Ken
----------
Ken Siegert
Acquisitions Assistant
Electronic Resources &
Periodicals / U.S. Documents
Shadek-Fackenthal Library
Franklin & Marshall College
P.O. Box 3003
Lancaster,
PA 17604-3003
Phone -
(717) 291-4219
Fax -
(717) 291-4160
On Jul 14, 2011, at 3:23 PM,
Platkowski, Melissa wrote:
Could you give us an example of #'s
2, 3, & 4? I randomly checked a few titles and they were all right.
(I don't have time to check them all just to find out how widespread the
problem is.)
I agree that it's very annoying to see what's available only at the issue TOC
level. I much prefer this information, even if it's "partial
access" like Metapress does, at the journal volume/issue list level.
I haven't tried calling them, but have you tried more than once or at a
different time? Just curious.
Melissa Platkowski
Electronic Resources Librarian
David A. Cofrin Library
University of Wisconsin-Green Bay
2420 Nicolet Dr.
Green Bay, WI 54311-7001
P: (920) 465-2764
F: (920) 465-2136
platkowm@uwgb.edu
http://www.uwgb.edu/library
-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Ken Siegert
Sent: Thursday, July 14, 2011 1:49 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] new Taylor & Francis platform
Hello!
I can't seem to find any comments about this, so.
What are your thoughts about the new Taylor & Francis platform?
Here's what I have noticed --
1) The re-directs work!
2) Missing issues.
3) Issues are not in order.
4) Volumes are sometimes split in 2, and then the issues are not in order.
5) Don't like that you have to get down to the table of contents to see that we
have access.
Also, I tried to call T&F (Philly office), and their nice recording states
that they are open 9-5, M-F. and that they are closed.
We had a professor looking for an article online (luckily we had it in print),
but of course the issue was missing.
Thanks,
Ken
----------
Ken Siegert
Acquisitions Assistant
Electronic Resources & Periodicals / U.S. Documents
Shadek-Fackenthal Library
Franklin & Marshall College
P.O. Box 3003
Lancaster, PA 17604-3003
ken.siegert@fandm.edu
Phone - (717) 291-4219
Fax - (717) 291-4160