*Apologies in advance for duplicate postings*

The Washington Research Library Consortium is currently evaluating 360 Link as a potential replacement for its consortial implementation of SFX, primarily because most of our libraries are now utilizing 360 Resource Manager for e-resource management.  As such, we're especially interested to hear from folks at libraries who have switched from SFX to 360 Link regarding their experience.  If you have the time to address any or all of the below questions, we would be happy to hear your thoughts.

What areas of functionality does 360 Link have/improve upon compared to SFX?
What areas of functionality does 360 Link lack/not improve upon compared to SFX?
How would you compare the customer service from Serials Solutions to that of Ex Libris?
Have you noted any marked differences (for better or worse) in link resolution to specific target databases in 360 Link vs. SFX?

Best regards,
Bobby Reeves


Robert K. Reeves
E-Resources Applications Administrator
American University Library
Washington, DC  20016
phone: 202.885.3167
email: reeves@american.edu