We experienced the same problem last Tuesday. By the end of the day, it was fixed.  I understand it was a problem that affected certain titles for all subscribers.

Sally

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Sarah (Sally) Glasser

Serials/Electronic Resources Librarian

123 Hofstra University

Hempstead, NY  11549

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of McCarthy, Jennifer
Sent: Monday, March 28, 2011 11:34 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Access question

Last Tuesday, we could not access most of our Highwire journals including BMJ, Oxford, Sage.

We were getting a forbidden error when trying to access the pdf of an article.

I called the Hotline. It give info about outages, etc.

Then I e-mailed their contact email & it worked out.

http://highwire.org/librarians/who2contact4help.dtl

Jen

Miner Library

Univ. of Rochester.

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of O'Brien, Pamela
Sent: Monday, March 28, 2011 10:42 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Access question

Are any other institutions out there having problems accessing certain Highwire journals?

Since Friday we have not been able to access, for examples:

Chest

Faseb Journal

Genes & Development

Journal of Leukocyte Biology

Our IT people say it’s a routing issue and they are trying to work it out with the Highwire people.

Just wondering if it’s just us.

Thanks!

Pamela L. O'Brien

Library Assistant

St. Jude Children's Research Hospital

Biomedical Library

262 Danny Thomas Place

Memphis, TN 38105

901-595-3389

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