Hi, Judith,

When that happens to us, I contact the publisher and our subscription agent simultaneously;  that way I’m covering both bases.  In most cases, the publisher ends up asking for proof of payment, so by giving my sub agent a heads-up, they know an inquiry might be on its way..

Hope this helps,

Best,

Joanne

Joanne V. Romano, MLS

Licensing and Serials Librarian

Houston Academy of Medicine-Texas Medical Center Library

1133 John Freeman Blvd.

Houston, TX  77030

713-799-7144

fx:   713-799-7180

joanne.romano@exch.library.tmc.edu

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Judith Nagata
Sent: Monday, February 22, 2010 9:13 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] E-journals Renewals and Activation

Harrisburg Area Community College has just begun subscribing to e-journals (online only) via our subscription agent. This year we renewed a title, but lost access to the e-journal (platform is Ingenta, not a publisher's platform). It took some time to establish that we had renewed and to regain access.

I wonder how others handle these situations. When you renew with your subscription agent what is supposed to happen next? Do you check with the publisher to make sure the renewal passed to the platform provider?  

I would be interested in reading any in-house processes used to verify access and whom/how you contact to reestablish access.

Judith

Judith M. Nagata

Serials/Electronic Resources Librarian

Harrisburg Area Community College

Library Central Services

One HACC Dr.

Harrisburg, PA 17110

Ph: 717-780-2535

Fax: 717-780-2462