I find this process so bogus. How can it be at all efficient for
every publisher’s CSM to deal with each client individually? So why can’t the
subscription agents and publishers and access providers like Ingenta/Metapress make
a smooth system that automates 90% of access renewals? It’s like they
deliberately make it difficult so that libraries will give up and not get the
access they paid for.
Best regards,
Wilma Weant Dague
Serials Coordinator
Benedictine College Library
St. Benedict's Abbey Library
1020 North 2nd St.
Atchison, KS 66002
(913)
360-7610
wdague@benedictine.edu
From: SERIALST: Serials
in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Judith
Nagata
Sent: Wednesday, February 24, 2010 9:14 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] E-journals Renewals and Activation
This is exactly what
happened to us! It was confusing for me as a first-time renewer.
Many thanks to everyone who
sent suggestions and ideas about managing the process of activation and access.
As someone mentioned managing the print is/has been equally
problematic. At least now I have a sense of what I need to do and
some of the terminology and process.
Judith
Judith Nagata
Electronic Resources
Librarian
HACC
>>> Rose Marie Parsons <roseparsons@BOISESTATE.EDU> 2/22/2010
11:03 AM >>>
Judith,
Loss of e-access at the
beginning of the year is a big problem that reflects the fact that publishers,
providers like Ingenta and subscription agents haven't developed a smooth
renewal system yet. Our Serials Unit depends on users including other library
staff to let us know when they encounter denial of access because we don't have
enough have staff to verify the appropriate activation of every title at the
beginning of every year. When we discover we have lost access, it sometimes
takes repeated claims sent through our subscription agent to get access
re-activated. It took a couple weeks to correct the problem when this library
recently discovered it had lost access to two Ingenta titles published by a
society. Our subcription agent confirmed payment had gone to the publisher on
time, but the publisher apparently had not communicated with Ingenta.
Consequently, we lost all access to these continuing subscriptions until
Ingenta updated their records.
When we claimed Highwire
access to another title, we received an email saying we needed to enter the
subscription ID in their activation form in order to restore access we had had
at the end of December. A message that the ID was already activated appeared
when we entered the subscription ID provided by our subscription agent even
though we still didn't have access. When our subscription agent made her fourth
telephone call to the publisher on our behalf, she learned the problem was the
2009 subscription ID had expired and the publisher hadn't yet entered 2010
subscription IDs into their system. Aaargh! The publisher restored our access
for the time being by extending the coverage under the 2009 subscription ID,
but that is a temporary fix that will make it necessary for me to check the
title periodically to be sure access isn't turned off again.
--
Rose Marie Parsons
Albertsons Library
Boise State University
P.O. Box 46
Boise, Idaho 83707-0046
Telephone: 208-426-4224
Fax: 208-334-2126
On Mon, Feb 22, 2010 at 8:13
AM, Judith Nagata <jmnagata@hacc.edu>
wrote:
Harrisburg Area Community
College has just begun subscribing to e-journals (online only) via our
subscription agent. This year we renewed a title, but lost access to the
e-journal (platform is Ingenta, not a publisher's platform). It took some time
to establish that we had renewed and to regain access.
I wonder how others handle
these situations. When you renew with your subscription agent what is supposed
to happen next? Do you check with the publisher to make sure the renewal passed
to the platform provider?
I would be interested in
reading any in-house processes used to verify access and whom/how you contact
to reestablish access.
Judith
Judith M. Nagata
Serials/Electronic Resources
Librarian
Harrisburg Area Community
College
Library Central Services
One HACC Dr.
Harrisburg, PA 17110
Ph: 717-780-2535
Fax: 717-780-2462