So - how did you happen to *get* a customer rep?

Joy & Peace,

Jeanette

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Mary Bailey
Sent: Friday, December 18, 2009 3:54 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Wiley interactions

I too must add my two cents.  In the past 3 years we have had 4 account reps.  The first 3 seemed to have no idea what they needed to do, but they always promised it would be just as we asked.  Invoices would arrived anywhere from March to June.  Last summer we got a new rep. Zita Doktor who is wonderful.  She is on top of things and has answers for me the same day.  We are loving this and hope she stays with them as long as we have a contract.

So much of what makes it all work is the customer rep. and ours is excellent too!

Mary E. Bailey
Serials and E-Resources Acquisitions Librarian
Kansas State University Libraries
Manhattan, KS 66506
redhead@k-state.edu
785 532-0678


----- Original Message -----
From: "Lisa Blackwell" <librarian.blackwell@GMAIL.COM>
To: SERIALST@LIST.UVM.EDU
Sent: Friday, December 18, 2009 1:35:55 PM GMT -06:00 US/Canada Central
Subject: [SERIALST] Wiley interactions

I would like to put in a good word for my Wiley rep - he is excellent!
His name is
Michael Phillips and he's a senior account manager based in Chicago. I
have been able to
reach him easily by phone or email and he is always prompt whenever
addressing my inquiries.
So, I think as is true with all very large companies your experiences
really can vary widely depending
on who you are lucky enough to have as your rep. I really feel like I
hit the jackpot this year because for the first
time ever I also have an outstanding Elsevier rep!
Lisa

--
Lisa S. Blackwell, MLS
Serials/Research Librarian
Nationwide Children's Hospital
Medical Library ED244
700 Children's Drive
Columbus, Ohio 43205
ph: (614) 722-3206