Yikes.  That last sentence should read
"have gotten us nowhere."  I need to do a
better job of proofing before sending.
 
I should also mention that the directors
of our libraries are becoming impatient
with Wiley.
 
Lee Ann

____________________________________

Lee Ann Howlett, MA, AHIP

Head, Serials Dept.

Shimberg Health Sciences Library

University of South Florida

12901 Bruce B. Downs Blvd., MDC 31

Tampa, FL 33612

(813) 974-9080

Fax (813) 974-4930

LHOWLETT@HEALTHLIB.USF.EDU

From: SERIALST: Serials in Libraries Discussion Forum [SERIALST@list.uvm.edu] On Behalf Of Howlett, Lee Ann [lhowlett@HEALTHLIB.USF.EDU]
Sent: Wednesday, December 16, 2009 3:00 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Wiley journal renewal

We've been having the same problems with Wiley, Jessica.
We're part of a state-wide consortium with Wiley and
our (state) rep. has experienced these problems.
Several conference calls between our rep. and Wiley
has gotten us nowhere.
 
Lee Ann

____________________________________

Lee Ann Howlett, MA, AHIP

Head, Serials Dept.

Shimberg Health Sciences Library

University of South Florida

12901 Bruce B. Downs Blvd., MDC 31

Tampa, FL 33612

(813) 974-9080

Fax (813) 974-4930

From: SERIALST: Serials in Libraries Discussion Forum [SERIALST@list.uvm.edu] On Behalf Of Jessica Brangiel [Jessica.brangiel@JEFFERSON.EDU]
Sent: Wednesday, December 16, 2009 2:11 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Wiley journal renewal

**Apologies for duplicate messages**

 

Hi,

We have had a very difficult renewal experience with Wiley this year.  We began discussions with them in late September and have been in communication with 4 different people, at different management levels in the company, but we still don’t have an invoice.  They don’t return phone calls or respond to emails; their unresponsiveness and poor customer service is really unacceptable.  What’s even more frustrating is they are quick to turn off access early in the new year, even though they are responsible for any delay in billing and payment.  We had similar problems last year with our renewal but were told they were due to the Wiley-Blackwell merger.  So what’s the problem for 2010?  Are others experiencing the same issues; is this a company wide problem?

Thank you in advance.

 

 

Jessica Brangiel

Electronic Resources Librarian

Manager, Interlibrary Loan

Thomas Jefferson University

Scott Memorial Library

1020 Walnut Street, Room 201

Philadelphia, PA 19107

215-503-5203 (p)

215-503-4793(f)