Often the problem can be fixed by changing the setting in the browser that controls how a PDF is opened.  If it is currently using the Adobe plug-in (which is likely) change it to use the external PDF reader instead (it has to be already installed on the computer).

-Michael



Michael A. Edwards
Serials & Electronic Resources Librarian
Harold F. Johnson Library Center
Hampshire College
Amherst, MA 01002-3372
413.559.5766 voice
413.559.5419 fax
maedwards@hampshire.edu
http://library.hampshire.edu/

One man's theology is another man's belly laugh.
-- Robert A. Heinlein


Platkowski, Melissa wrote:

Is anyone else out there having trouble opening JStor PDF’s?  We’ve been working with their tech support for over a month now trying to figure out what’s going on.

 

We’re getting errors saying that the article couldn’t be opened because the connection to the server was reset, or we’ll just get a blank screen where the article never appears.  We’ve tried downloading the PDF instead of opening it and that didn’t work, either.

 

Just trying to find out if there are others or if it’s just us…

 

Thanks!

 

Melissa Platkowski


Electronic Resources Librarian
David A. Cofrin Library
University of Wisconsin-Green Bay
2420 Nicolet Dr.
Green Bay, WI  54311-7001
P: (920) 465-2764  
F: (920) 465-2136


platkowm@uwgb.edu