Essential Duties: These duties represent the typical duties and responsibilities assigned to this position but may not be inclusive of all tasks performed.

• Working with the Director, determine program requirements and develop the criteria of service and standards of program evaluation.
• Provide technical assistance and advice to agency personnel and others to exchange information and resolve problems.
• Evaluate program activities to determine progress and effectiveness to make recommendations concerning changes as needed.
• Provide proactive communication with customers about programs and services.
• Serve as primary contact for the agency's transportation program with contracted agencies as well as the general public.
• Maintain data files on drivers to ensure compliance of state contract.
• Recruit, train, evaluate, recognize and motivate program volunteers.
• Complete and submit necessary program applications and documents to Wisconsin Dept. of Transportation office and other reports as needed.
• Set schedule for Social Van program.
• Process new trip requests utilizing dispatch software and resolve issues that arise.
• Perform related duties = Attending meetings, conferences, maintain records and prepare reports.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education/Experience:
Associate Degree in business, administration, human services or a related field; and three (3) years' experience in related field; a combination of education and experience may be considered.
 
Competency Requirements:

• Honesty & Integrity - Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Accountability – Assumes responsibility for successfully accomplishing work objectives and delivering results; setting high standards of performance for self and others.
• Quality Customer Service & Community Relations - Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, residents, families, and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement.  Communicates/interacts with members of the public and other key stakeholders in a way that elicits positive response and participation.
• Judgment and Decision Making – Accurately assesses situations, seeks new information if necessary, and applies all available information to reach sound conclusions/formulate effective response.  Requires little guidance for responding to a wide range of complex situations with far-reaching and/or enduring consequences.
• Communications - Delivers clear, effective communication and takes responsibility that others understand; uses correct grammar, punctuation, and spelling; produces both verbal and written information that is appropriate for the intended audience

Work Environment and Physical Demands:  Work is sedentary in nature performed within the Government Center or satellite offices/other campus locations. Lifting requirement is 15 - 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to: computer, scanner, printer, keyboard, calculator, telephone, copy and fax machine. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.